Ordering Policy

How to Order

We make ordering sweet and simple. You can place an order through any of the following methods:

• Instagram DM — Send us a message at @theekreations
• Phone — Call or text us at (437) 333-3525
• Website — Use our contact form to get started

When reaching out, please include the date of your event, the number of servings needed, any flavour preferences, and a description or reference image of your desired design.

Order Lead Time

To ensure every creation meets our quality standards, we require the following minimum lead times:

• Standard orders (cupcakes, cake pops, cookies) — minimum 3–5 business days
• Custom & tiered cakes — minimum 1–2 weeks

Rush orders may be accommodated on a case-by-case basis and may be subject to an additional fee. Please contact us as early as possible to secure your date.

Pricing

Every order at Thee Kreations is unique. Pricing is based on a custom quote that takes into account the complexity of the design, size, number of servings, and chosen flavours. After discussing the details of your order, we will provide you with a clear and detailed quote before any commitment is made.

Payment

A 50% non-refundable deposit is required to confirm and secure your order. The remaining balance is due on the day of pickup or delivery. We accept e-Transfer and cash payments.

Cancellations

• More than 48 hours before your order date — full refund of your deposit
• Less than 48 hours before your order date — deposit is non-refundable, as ingredients and preparation will already be underway

We understand that plans change. If you need to modify (rather than cancel) your order, please reach out as soon as possible and we will do our best to accommodate.

Delivery

Delivery is available within the Greater Toronto Area (GTA). A delivery fee applies and is calculated based on the distance from our kitchen to your location. The exact fee will be communicated at the time of your quote.

Pickup is also available and can be arranged at a mutually convenient time. Pickup details will be shared once your order is confirmed.